FAQ

GENERAL

Subscription purchases require a minimum commitment of 1 month.
You make a monthly payment to Piknic via Stripe. Payment is made at the start of the subscription.
For subscribers, the job will be live for 30 days. You have the ability to collect these details and contact your candidates within a 30-day period after the job post has expired.
We would love to discuss this in more detail with you so that we can identify a solution that is best for your business. Please contact info@piknic.com.au.

HIRING STAFF

There are no placement fees or staff contracts, you can directly connect with staff and trial and hire staff based on what suits you.
At Piknic we do our best to verify workers on the platform. If there is any issue at all please contact info@piknic.com.au.

HOW IT WORKS

Initially employers can register for free, once you have registered you need to select a PAYG plan or subscription package depending on how many jobs you’re wanting to post.
Yes, simply login to your profile and view your jobs tab. You can copy, edit and repost jobs to save you time.

CANCELLATION POLICY

Yes. To cancel a job, find the posting within your profile and select ‘Cancel Job’. This will then remove the job from the community.

Contact Piknic at info@piknic.com.au before the end of your monthly subscription and we will remove your details with no added costs. You will still have full access to your jobs until the end of your current quarter.

Subscriptions may be cancelled with 5 days’ notice prior to the next month commencement in order to avoid auto-renewal for the following month. In the event that the month has commenced, no refund will be allowed, however you will still have access to the full Piknic service until the end of the month. There are no additional costs to cancel a subscription.

OBLIGATIONS

You will accept full responsibility for the well-being, safety and security of the hired staff member during the agreed engagement period.

Venues must pay the relevant Award Rates (as outlined by state/federal law) or applicable remuneration as set under an Enterprise Bargaining Agreement. This also includes relevant superannuation, taxes and leave loading in required.

No, there are no additional costs or staff contract fees.

With a short engagement, or one-off shift, you will agree to pay candidates within seven (7) working days of shift completion. In the event of ongoing employment, you accept full responsibility for the appropriate, lawful and relevant remuneration.


* Should you require any further information in relation to Award Rates please refer to your relevant state/federal body.

FAQs for Staff

GENERAL

Nothing! It’s totally free for staff to register and access the community.
Absolutely – our site gives you access to everything you need regarding casual work. Certain roles will require qualifications and if you’re looking to upskill or need some career advice, please email info@piknic.com.au
Piknic encourages staff to make sure they go above and beyond the minimal requirements needed to fulfil a casual role e.g enclosed shoes. Please have a conversation with your employer regarding what the appropriate uniform is.
Each role will be posted with an hourly rate and you should clarify directly with the employer before you start your first shift.
All employers are required to pay all staff within 7 days via your bank account. Please bring your bank details to each job. Piknic members are required to have an Australian bank account in order to be paid.
You can withdraw from a job provided you have given the employer 24 hours’ notice from the start time.
We understand that sometimes things can happen. However, it is your responsibility to resolve such issues directly with the employer.
We want to foster the best community possible for both employers and workers. Like with any work if you regularly don’t show up for shifts you have accepted, you might be removed from the platform.
Ultimate responsibility for roles sits within the employer.
All hours and conditions of work are agreed upon between the employer and yourself as an employee.
Ensure that both yourself and the employer document your hours properly and that you report to the manager upon arrival. Each case may vary depending on the employer.
Details of the point of contact will be listed in the job posting. At Piknic, we value our workers and employers. If there are any issues and questions, please let us know. We would love to hear your feedback at info@piknic.com.au